1Introduction & General Information
These terms and conditions ("Terms") apply to the use of the 99win platform and all its services. By creating an account or using any service on 99win, you are considered to have fully accepted these Terms.
99win is an internationally licensed online gaming platform built with Bangladeshi users in mind. These terms and conditions may be updated at any time as needed. Members will be notified of significant changes via email or through a platform notification.
Please Note: If you use 99win without reading these terms and conditions, you will be held responsible for any issues that arise. We strongly encourage you to read them in full.
2Eligibility Requirements
The following requirements must be met to create an account and use services on 99win:
- Age: You must be 18 years of age or older. We strictly prevent minors from accessing the platform.
- Legal Capacity: You must be legally capable of entering into a binding agreement.
- Single Account: Each person may register only one account. If multiple accounts are found belonging to the same individual, all accounts will be suspended.
- Accurate Information: All information provided at the time of registration must be truthful, accurate, and up to date.
- Restricted Regions: 99win is not available in countries or regions where online gaming is prohibited by law.
Warning: Registering with false information may result in the forfeiture of all account balances.
3Account Security & Responsibility
Keeping your 99win account secure is entirely your responsibility. Never share your password with anyone. If you notice any suspicious activity, contact our customer support immediately.
- Password: Use a strong password and change it regularly.
- No Login Sharing: Sharing your login credentials with any third party is strictly prohibited.
- Unauthorized Access: 99win will not be held liable if someone gains unauthorized access to your account.
- KYC Verification: Identity verification using a national ID card or passport is mandatory before making a withdrawal.
- Account Suspension: In cases of suspicious activity, 99win reserves the right to suspend or permanently close an account without prior notice.
4Deposits, Withdrawals & Payments
99win supports all major payment methods in Bangladesh — including bKash, Nagad, Rocket, and more. Security and accuracy are ensured throughout every transaction.
- Minimum Deposit: The applicable minimum amount may vary depending on the payment method used.
- Withdrawal Time: Withdrawal requests are typically processed within 24 hours.
- Your Account: You must only use payment methods registered in your own name.
- Currency: All transactions are processed in Bangladeshi Taka (BDT).
- Fees: In some cases, payment providers may charge their own fees, which are beyond 99win's control.
- Fraudulent Transactions: For suspicious transactions, 99win may place payments on hold until an investigation is completed.
Important: Before submitting a withdrawal request, make sure your KYC verification is complete. Incomplete verification may cause delays in processing your withdrawal.
5Bonus & Promotion Terms
Specific conditions must be met to take advantage of 99win's various bonus and promotion offers. Each bonus has its own rules, which are clearly stated on the relevant offer page.
- Wagering Requirements: A specified number of wagers must be placed before bonus funds can be withdrawn.
- Validity: Every bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
- One Bonus, One Use: No user may claim the same promotion more than once.
- Bonus Abuse: Any attempt to abuse the bonus system may result in bonus cancellation and account suspension.
- Game Restrictions: Some bonuses may only be usable on specific games or game categories.
- Maximum Bet: A maximum bet limit per round may apply while a bonus is active.
Special Note: It is important to read the specific terms of any bonus carefully before claiming it. If anything is unclear, please ask our support team.
6Gameplay & Fairness Rules
All games on 99win use certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and impartial. No game result is predetermined.
- RNG Certification: All our games have been verified for fairness through third-party audits.
- Bots & Software: Using automated bots or any third-party software to play games is strictly prohibited.
- Technical Errors: If an abnormal outcome occurs due to a server or software error, 99win reserves the right to void the affected bet.
- Game Interruption: If a game is interrupted due to a lost internet connection, the system automatically records the result.
- Live Games: In Live Casino games, the dealer's decision is final. Results will not be changed unless a technical error is confirmed.
7Prohibited Activities
The following activities are strictly prohibited on the 99win platform. Violations may result in account termination and legal action:
- Money Laundering: Using the platform for the purpose of money laundering.
- Fraud: Any form of fraudulent activity or attempt to manipulate outcomes.
- Hacking: Attempting unauthorized access to the platform's systems.
- Multiple Accounts: Operating multiple accounts on behalf of the same individual.
- False Identity: Opening or operating an account using another person's identity.
- Bonus Abuse: Attempting to exploit system vulnerabilities to claim excess bonuses.
Strict Warning: If a member is found to be involved in any of the prohibited activities listed above, 99win reserves the right to forfeit all balances, permanently terminate the account, and report the matter to law enforcement if necessary.
8Responsible Gaming
99win believes gaming should be a source of entertainment, not addiction. The health and well-being of our members is always our top priority.
- Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
- Self-Exclusion: If needed, you can lock your account for a specified period of time.
- Reality Check: Take regular breaks and monitor how much time and money you are spending.
- Support: If gambling is causing you problems, reach out to our support team or a specialist organization for assistance.
To learn more about Responsible Gaming, please visit our Responsible Gaming Visit page.
9Privacy & Data Protection
Protecting your personal information is something we take very seriously. 99win adheres to a strict data protection policy. We never sell your data or share it with third parties without your consent.
- Data Collection: Only the information necessary to provide our services is collected.
- Encryption: All data is encrypted and stored using 256-bit SSL technology.
- Cookies: Our website uses cookies. For more details, please refer to our privacy policy.
- Data Deletion: Even after an account is closed, certain data may be retained for a specified period in accordance with legal obligations.
To read our full Privacy Policy, visit our Privacy Policy Visit page.
10Limitation of Liability
99win strives to deliver the highest quality service; however, there are certain limits to our liability:
- Internet Issues: 99win is not responsible for any issues caused by a user's internet connection.
- Third-Party Services: Our liability is limited for any issues arising from payment providers or game software suppliers.
- Unforeseen Disruptions: 99win will not be held responsible for service disruptions caused by natural disasters, cyberattacks, or government directives.
- User Error: Users are solely responsible for any losses resulting from providing incorrect information or failing to maintain the security of their own account.
- Gaming Losses: 99win is not liable to compensate users for any financial losses incurred as a result of gameplay.
11Account Closure & Termination
You may close your account at any time by contacting our support team. Likewise, 99win reserves the right to close or suspend an account under the following circumstances:
- In the event of a terms violation.
- In cases of fraud or suspicious activity.
- As directed by law enforcement authorities.
- After a prolonged period of inactivity.
If there are no outstanding bonus violations or breaches of terms at the time of closure, any remaining balance will be refunded.
12Changes to Terms
99win reserves the right to update these terms and conditions at any time. Members will be notified at least 7 days in advance of any significant changes. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
Advice: Please check this page regularly to stay up to date with the latest version of our terms and conditions.